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WHAT KIND OF INFORMATION DO WE COLLECT AND WHY?

When you shop or register with us, we collect information including your name, postal and e-mail addresses and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us. We do NOT keep your credit card information and this is collected via Barclays payment portal/ stripe or any third party payment gateway.

We keep a record of your purchases with us to help us learn more about your shopping preferences. This enables us to send you the most relevant offers and also means we can deal quickly with any problems you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us to keep track of any problems or concerns you've had with our products or services.

HOW DO WE USE YOUR PERSONAL DETAILS 

The information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.

We use your personal information to:

  • Process your order, send you confirmation of your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
  • Provide you with information about the products we offer including sales, special offers etc. You can opt-out of marketing communications at any time.
  • Analyse customers' shopping habits and preferences for research purposes.

The only instance in which we may share some of your data is with agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function.

  • We never pass on your email address or postal address on to any 3rd parties without your permission.
  • We do not keep or collect your credit card details on Paper Plane London

 

HOW DO I CHANGE OR DELETE MY INFORMATION?

 

FURTHER INFORMATION:

If you wish to change your personal information (eg address, contact information) please email contact@paperplanelonndon.com 

You may also write to us at

Platform Clothing Paper Plane London LLC
48-35, 58 Lane
1st Floor
Woodside
11377 New York New York
US United States of America

. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us.

If you no longer wish to receive any further email messages from us please use the link provided in the email you've recieved. 

If you no longer wish to be contacted by Paper Plane London at all please email contact@paperplanelonndon.com.

 

If you have any questions about your personal details or our privacy policy, please contact us at contact@paperplanelonndon.com 

COOKIES

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address. A cookie can be thought of as an internet user's identification card, which tells a website when the user has returned.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we will not be able to track your order to enable you to purchase from our site.